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Professional Links
Content & Projects
Key Achievements
Generative AI Pioneer
Integrated OpenAI and open-source LLMs into ServiceNow—delivering Risk Sensing, Multi-Document RAG, multilingual sentiment analysis, and agentic AI healthcare workflows
Fine-Tuned HR Innovation
Fine-tuned LLMs for HR-specific queries and deployed enterprise chatbot within ServiceNow, enabling streamlined employee support across multiple SaaS platforms
SAP-ServiceNow Integration
Led end-to-end integrations of SAP HR via API Manager, SAP PO, plus SAP HANA and Ariba with ServiceNow PSM—enhancing cross-platform automation
Leadership Excellence
Led team of 10 and managed 20 direct reports as Senior Technical Consultant, demonstrating strong team-building and project leadership capabilities
AI Hackathon Champion
Twice won ServiceNow × EY Gen AI hackathons, showcasing HR chatbot, employee portal experience, and innovative agentic AI healthcare workflow solutions
Entrepreneurial Impact
Founded ReAcademy.ai—democratizing AI through accessible generative AI use case implementations and expert guidance for enterprise adoption
Education
Executive Master's Program
Advanced Management Program in Business Analytics
Indian School of Business (ISB) • 2022-2024
Capstone: Liver tumor detection & segmentation with novel 3D visualization algorithm for PET scans
Bachelor of Technology
Computer Science Engineering
Dr. A.P.J. Abdul Kalam Technical University • 2011-2015
Specialized in AI/ML, developed university campus management system and course recommendation engine
Certifications
ServiceNow CIS & CAD
CIS ITSM, HRSD, Discovery, CSA, CAD
Microsoft Azure AI900
Azure AI Fundamentals
Google Cloud ML
Managing Machine Learning Projects
DeepLearning.AI
LLM & Generative AI Courses
Duke University MLOps
DevOps, DataOps, MLOps
ISB AMPBA
Advanced Management Program in Business Analytics
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